“It’s oddly infuriating.” – I couldn’t agree more…
Peter, who is the CEO of a company called Vocal Laboratories Inc. (they conducts call center customer service surveys for companies like Apple, Dell, and HP), felt compelled to add video commentary to a call to HP that was recently logged by one of their participants.
The Most Excruciatingly Painful, Yet Typical, Customer Service Call Ever
You could redacted out HP and have inserted Delta, United, Comcast etc etc. The call was classic & sadly very true.