Customer Service Calls

May 05 2007

“It’s oddly infuriating.” – I couldn’t agree more…

Peter, who is the CEO of a company called Vocal Laboratories Inc. (they conducts call center customer service surveys for companies like Apple, Dell, and HP), felt compelled to add video commentary to a call to HP that was recently logged by one of their participants.

The Most Excruciatingly Painful, Yet Typical, Customer Service Call Ever

One response so far

  • Vikram says:

    You could redacted out HP and have inserted Delta, United, Comcast etc etc. The call was classic & sadly very true.