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Customer Service Calls

“It’s oddly infuriating.” - I couldn’t agree more…

Peter, who is the CEO of a company called Vocal Laboratories Inc. (they conducts call center customer service surveys for companies like Apple, Dell, and HP), felt compelled to add video commentary to a call to HP that was recently logged by one of their participants.

The Most Excruciatingly Painful, Yet Typical, Customer Service Call Ever

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    • This entry was posted on Saturday, May 5th, 2007 at 8:42 am and is filed under Ramblings. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

    One Response to “Customer Service Calls”

    1. Vikram Says:
      May 7th, 2007 at 1:05 pm

      You could redacted out HP and have inserted Delta, United, Comcast etc etc. The call was classic & sadly very true.

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